Reliable Customer Operations for iGaming Brands
Nexora Solutions Ltd. provides premium French and German speaking support for iGaming brands.
Dedicated to
Excellence.
We aren't just a call center; we are a strategic partner for world-class iGaming organizations, ensuring every interaction reflects the quality of the brand.
Who We Are
Nexora Solutions Ltd. is a Sofia-based customer operations company supporting a single established iGaming brand long-term. This focus allows us to provide unmatched stability and depth of knowledge to our specialists and partners.
We emphasize quality over quantity, investing heavily in training and professional development to ensure our team members are experts in their field. With a focus on the French and German markets, we bridge the gap between players and brands with clarity and empathy.
Our Expertise
Comprehensive customer operation services tailored for the high-stakes iGaming industry.
Customer Support
Specialized B2C voice and digital support, handling inquiries with precision and a professional tone.
Player Assistance
Direct guidance for player account management, technical issues, and gaming rules verification.
Quality Monitoring
Continuous CSAT programs and rigorous quality assurance to maintain the highest service standards.
Team Leadership
Structured onboarding and leadership, ensuring a 1:10 TL-to-Specialist ratio for maximum support.
Our Culture & Workplace
We believe in a calm, focused work environment. Our office is an independent, comfortable workspace designed for productivity and employee wellbeing.
Clarity & Respect
Clean communication and mutual respect are our core values.
Focused Space
Modern equipment in a quiet, dedicated office setting.
Growth Path
Opportunities to move into Quality or Leadership roles.
Values We Live By:
- Respect: Valuing every team member's contribution.
- Clarity: Transparent processes and goals.
- Continuous Learning: Always improving our expertise.
Hiring Process
Transparent and fast-paced onboarding to get you started.
Online Interview
Initial meet with our HR team to discuss your background.
Language Check
Brief assessment of French/German communication skills.
Job Offer
Formal offer with detailed contract terms provided.
Paid Training
1-week intensive training to prepare you for success.
Get in Touch
Have questions about our services or open roles? Our team is here to help.
Office Location
Sofia 1301, Boulevard Knyaginya Maria Luiza 9-11, Business Centre 2000, fl.3, office. 1, Bulgaria
Email Address
Business Hours
Mon – Fri: 09:00 – 18:00 (EET)
Direct Inquiry
Skip the forms. Send us an email directly and our team will get back to you within 24 hours.
[email protected]